Terms of Service

Permitted Use

• Single-use QR vouchers for legitimate business promotions
• No illegal, fraudulent, or misleading offers
• No resale of coupon codes

Account Responsibility

• You are responsible for all campaigns under your account
• Keep your login credentials secure
• Notify us immediately of any suspicious activity

No Warranty

The service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that voucher data will always be available. You use the service at your own risk.

Limitation of Liability

We are not liable for revenue losses due to redemption failures.

To the maximum extent permitted by law: (a) we are not liable for indirect, incidental, consequential, or punitive damages — including lost profits, lost customers, or lost goodwill — even if advised of the possibility; (b) our total aggregate liability for any claim is limited to the fees you paid in the 3 months before the claim arose, or HK$0 if you are on the Free plan.

Your Offers, Your Responsibility

QRedeem provides the voucher infrastructure only. We are not a party to any transaction, offer, or dispute between you and your customers. You are solely responsible for: honoring every voucher you issue; the accuracy and legality of your offers, prices, and expiry terms; complying with consumer-protection and advertising laws in your market. Customer complaints about unhonored or misleading vouchers are between you and your customer.

Indemnification

You agree to indemnify and hold QRedeem harmless against any claim, loss, or expense (including legal fees) arising from: vouchers or campaigns you create; your failure to honor offers; your breach of these terms; or your violation of any law.

Prohibited Use

In addition to Permitted Use: no fraudulent or deceptive vouchers; no phishing, spam, or resale of the service without written permission; no offers for illegal goods or services; no attempt to breach, probe, or overload the service. We may suspend accounts that do any of the above, with or without notice.

Service Changes & Availability

We may modify, suspend, or discontinue any part of the service with reasonable notice on the dashboard. We do not guarantee any uptime SLA, including on paid plans. We are not liable for downtime, failed scans caused by connectivity issues, or delays. Scheduled maintenance is announced on the dashboard when practical; emergency maintenance may occur without notice.

Your Data — Export It

You are responsible for exporting your own records (Reports → Download CSV). After account cancellation or plan downgrade to Free, campaign data is retained for 30 days and then deleted from our active systems (copies may remain in backups for a limited period). We are not liable for data loss — keep your own backups.

Termination

Either party may terminate. You: cancel anytime (paid plans run to end of billing period, then drop to Free; no refunds). Us: we may suspend or terminate accounts for breach of these terms, non-payment, fraud, or abuse, immediately and without refund.

Changes to These Terms

We may update these terms; material changes will be announced on the dashboard at least 14 days before taking effect. Continued use after that date means acceptance.

Governing Law

These terms are governed by the laws of Hong Kong. Disputes go to the courts of Hong Kong. Nothing in these terms limits the mandatory consumer-protection laws that apply in the country where you operate or where your customers are located.